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Terms and Conditions

General Conditions Applicable For all Return and Exchange Policy

  • General Conditions
  • No Cash Refund
  • Original invoice and/or certificate of guarantee must be presented for exchange
  • All exchange items will be sent to the Purchase Department of Annaka LLC for verification prior to refund, which will be at the sole discreption of the company.
  • In the absence of original Certificate, the re-certification charges will be deducted from the Invoice value.
  • Once sold, Annaka LLC is not liable for any breakage / damage or loss of any gemstone (including gold casting, diamonds, precious and semi-precious stones)
  • Custom made designs on order, are not subject to the above exchange and buyback policies. They are at the sole discreption of the company.
  • All custom made order will require 50% advance which is non refundable if the order is cancelled by the customer. Credit card charges will be deducted over and above the buyback value as per company policy.
  • The Value of any Free Gift & Discount Voucher issued during the original sale, will be deducted at the time of exchange.
  • Upgrading of solitaire diamonds must be accompanied by Original Invoice and Original Certificate In the absence of Original Certificate for solitaire diamonds, re-certification charges will be deducted from original invoice
  • While normal wear and tear is expected, suitable deductions will be applicable, which can be upto 100% for excessive wear and tear, damage or stone defects (broken / crack, replacement, alterations, loss)
  • Exchange Policy For Diamonds, Diamond jewellery & Pearls
  • Within 30 days of Invoice
  • All Jewellery exchanges can be done within 30 days of date of purchase with other Diamond I Pearl jewellery or a credit voucher of the Invoice Value. But this will be permitted only once.
  • Jewellery for Exchange must be in the original GOOD condition.
  • After 30 days of the Invoice & within six month of invoice date. All exchanges will be done after reducing 15% of the Invoice Value. After six months, there will be no exchange at all.
  • For Loose Diamonds (Certified Diamonds), the value of return will be decided by the Purchase Department and then an exchange will be allowed on that value.
  • Exchange Policy For Gold & Gold Jewellery
  • Within 30 days of Invoice
  • All Plain Gold Jewellery Exchanges will be taken at the current date gold rate. Without Original Purchase Invoice no exchange will be done for Gold Jewellery.
  • After 30 days of the Invoice & within six month of invoice date: Exchange will be done against gold or diamond jewellery after reducing 15% of the Invoice Value. After six month, there will be no exchange at all.